dc99 Terms & Conditions

1. Introduction

Who these Terms apply to and what they cover.

These Terms & Conditions ("Terms") constitute a legally binding agreement between you (the "Player") and dc99 (the "Platform"). They apply to all services offered through dc99, including the online casino, sports betting, live casino, slots, crash games, fish games, and all other products available on the platform. These Terms apply to all players accessing dc99 from Bangladesh and any other jurisdiction where the Platform operates.

By accessing dc99, registering an account, making a deposit, or placing any bet, you confirm that you are at least 21 years of age, that you are legally permitted to participate in online gambling in your jurisdiction, and that you accept these Terms in full. If you do not agree to any part of these Terms, you must not use the dc99 platform.

Key Terms at a Glance

A summary of the most important rules on dc99. The full clauses below take precedence.

2. Player Eligibility

Who may register and use a dc99 account.

• Age VerificationPlayers must be 21 years of age or older. dc99 may request identity documents to verify age at any time. Accounts belonging to underage players will be closed immediately and all balances forfeited without exception.
• JurisdictionPlayers are solely responsible for determining whether online gambling is lawful in their jurisdiction before registering or placing any bet on dc99. dc99 does not warrant that its services are legal in all jurisdictions.
• One Account Per PlayerEach player may hold only one dc99 account. Operating multiple accounts — including accounts held in a different name at the same address or on the same device — is strictly prohibited and will result in permanent suspension and forfeiture of all associated balances.
• Accurate Registration InformationPlayers must provide accurate, complete, and current information during registration, including their real name and Bangladesh mobile number. Providing false or misleading information is grounds for immediate account closure and forfeiture of any balance.

3. Account Registration and Security

Rules for creating and maintaining a secure dc99 account.

You are solely responsible for maintaining the confidentiality of your dc99 login credentials. dc99 will never ask for your password by email, SMS, or any other channel. Any activity conducted through your dc99 account is your responsibility, whether or not you authorised that activity directly. If you suspect that your account has been accessed without your authorisation, you must notify dc99 customer support immediately.

• Password SecurityYou must choose a strong, unique password for your dc99 account and must not share it with any other person. dc99 recommends changing your password periodically and never reusing passwords from other platforms.
• Account Verification (KYC)dc99 may request KYC documentation at any time, including prior to processing a withdrawal. Required documents may include a national ID card, passport, or proof of Bangladesh mobile number ownership. Failure to provide requested documents within a reasonable time may result in account suspension.
• Account Suspension by dc99dc99 reserves the right to suspend or terminate any account at any time if it reasonably suspects a breach of these Terms, fraudulent activity, misuse of bonuses, or any other violation of platform rules. Suspended accounts may have their balances held pending investigation.
• Account Closure by PlayerYou may request to close your dc99 account at any time by contacting customer support. Any remaining real-money balance will be returned to your verified payment method after all open bets are settled and any active bonus wagering requirements are cleared.

4. Deposits and Withdrawals

Payment rules for all dc99 players in Bangladesh.

dc99 accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions on dc99 are conducted in Bangladeshi Taka (BDT). dc99 does not charge deposit fees, but your mobile wallet provider may apply their own transaction charges. Players are responsible for any fees levied by their payment provider.

• Minimum DepositThe minimum deposit on dc99 is ৳200. There is no maximum deposit limit, but dc99 may request source-of-funds verification for large deposits in accordance with its responsible gaming and anti-fraud obligations.
• Withdrawal ProcessingWithdrawal requests are processed to the same payment method used for the most recent deposit on the account. dc99 aims to process withdrawals the same business day the request is made, subject to account verification status and standard security checks.
• Withdrawal ConditionsPlayers must have completed any applicable bonus wagering requirements before a withdrawal can be processed. dc99 reserves the right to withhold withdrawal processing pending completion of KYC verification or investigation of suspected fraudulent activity.
• CurrencyAll balances, bets, bonuses, and winnings on dc99 are denominated in Bangladeshi Taka (BDT). The ৳ symbol is used throughout the platform to denote BDT amounts. dc99 does not support multi-currency accounts.
• Declined Transactionsdc99 is not responsible for deposits or withdrawals that fail due to errors at the player's payment provider, such as insufficient balance or a technical outage at bKash or Nagad. Players should contact their payment provider directly for failed transaction support.

5. Bonuses and Promotions

How dc99 bonuses work and the conditions attached to them.

dc99 offers various bonuses and promotions to eligible players, including welcome bonuses, reload bonuses, free spins, and seasonal promotions linked to events such as BPL season, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms stated in the relevant promotion, including minimum deposit requirements, wagering requirements, game restrictions, and time limits. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion's terms prevail.

• Wagering RequirementsAll bonuses on dc99 carry a wagering requirement (rollover). This means the bonus amount must be wagered a specified number of times before any winnings derived from the bonus can be withdrawn. The applicable wagering requirement multiplier is stated clearly in each promotion's terms.
• Bonus EligibilityBonuses are available to eligible registered players only. A player is not eligible for a welcome bonus if they have previously held a dc99 account under any name or mobile number. dc99 reserves the right to refuse a bonus or reverse bonus winnings if it determines that a player has attempted to abuse the bonus system.
• Game ContributionsDifferent game types contribute at different rates toward meeting wagering requirements. Slots typically contribute 100% per spin. Live casino games and sports bets may contribute at a lower rate, which is specified in each promotion's terms. Bets placed on restricted games do not contribute to wagering requirements.
• Bonus ExpiryAll bonuses and free spins awarded by dc99 carry an expiry date. Bonus funds and free spin winnings that have not been used or converted into a withdrawable balance by the expiry date will be removed from the player's account automatically with no compensation.

6. Game Rules and Fair Play

How dc99 ensures fair outcomes for all players.

All casino games on dc99 are provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. The outcome of all slot games and RNG-based table games is determined by certified Random Number Generator (RNG) software, the integrity of which is the responsibility of the respective game provider. dc99 does not modify, override, or interfere with game outcomes in any way.

• RTP Transparencydc99 publishes the Return to Player (RTP) percentage for every slot and table game available on the platform. Published RTP figures represent the theoretical long-term return calculated by the game provider and do not guarantee individual session outcomes.
• Disputed Game OutcomesIf a player believes a game outcome was in error, they must contact dc99 customer support within 7 days of the disputed session, providing the game name, date, time, and bet amount. dc99 will investigate by reviewing the game provider's server logs. The decision of the game provider is final in all disputed outcome cases.
• Sports Betting RulesAll sports bets placed on dc99 are subject to the specific rules of the relevant sport and market as displayed at the time of bet placement. In the event of a match abandonment, postponement, or void, bets will be settled in accordance with dc99's standard sports settlement rules, which are available in the dc99 FAQ section.

7. Responsible Gaming

dc99's commitment to player protection and safe gambling.

dc99 is committed to providing a safe gambling environment. The Platform offers a range of responsible gaming tools that are available to all players at no cost through their account settings. dc99 encourages all players to use these tools proactively and to seek support if they feel that gambling is having a negative impact on their finances, relationships, or wellbeing.

• Deposit LimitsPlayers may set daily, weekly, or monthly deposit limits on their dc99 account. Once a deposit limit is set, it takes effect immediately. Requests to increase a deposit limit are subject to a cooling-off period of at least 24 hours before the increase is applied.
• Self-ExclusionPlayers may request a temporary self-exclusion (minimum 30 days) or a permanent self-exclusion from dc99 at any time by contacting customer support. During a self-exclusion period, the player's account will be suspended, deposits will be declined, and all marketing communications will cease. dc99 will make reasonable efforts to enforce self-exclusion across the platform.
• Session Time RemindersPlayers may activate session time reminders within their dc99 account. These reminders alert the player after a specified period of continuous play. dc99 recommends setting reminders of no longer than 60 minutes for players who wish to maintain healthy gambling habits.

8. Prohibited Conduct

Actions that will result in account suspension or termination.

dc99 maintains a zero-tolerance policy toward any conduct that compromises the integrity of the platform, harms other players, or violates applicable law. The following conduct is strictly prohibited and will result in immediate account suspension and forfeiture of all balances pending investigation.

• Fraud and CollusionAny attempt to defraud dc99 or collude with other players to gain an unfair advantage — including chip dumping, match-fixing, coordinated betting, or exploitation of software errors — is strictly prohibited and grounds for permanent account termination.
• Bonus AbuseOpening multiple accounts to claim duplicate bonuses, using bonus funds to satisfy wagering requirements without genuine play, or providing false information to qualify for a promotion are all forms of bonus abuse and grounds for immediate account termination and forfeiture of all balances.
• Money LaunderingUsing dc99 to launder funds of any origin is strictly prohibited. dc99 reserves the right to report suspicious transactions to relevant authorities and to withhold funds associated with suspected money laundering activity pending investigation.
• Technical ExploitationUsing bots, scripts, automated software, or any technical exploit to gain an advantage on dc99 is strictly prohibited. dc99 uses automated detection systems to identify non-human activity. Accounts found to be using such methods will be terminated immediately and all balances forfeited.

9. Limitation of Liability

The extent of dc99's legal liability to players.

To the fullest extent permitted by applicable law, dc99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of profits, loss of data, or service interruption. dc99's total liability to any player shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

dc99 makes no warranty that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. Scheduled maintenance and unplanned outages may temporarily affect service availability. dc99 will make reasonable efforts to notify players of planned maintenance via the platform but is not liable for losses attributable to service unavailability.

10. Amendments and Governing Law

How these Terms may change and which law governs disputes.

dc99 reserves the right to amend these Terms & Conditions at any time. When material changes are made, dc99 will notify registered players by posting a notice on the platform or by sending a notification to the mobile number associated with the player's account. Continued use of dc99 following the publication of amended Terms constitutes your acceptance of those amendments. It is your responsibility to review these Terms periodically.

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising from or in connection with your use of dc99 that cannot be resolved through dc99 customer support shall be referred to binding arbitration. By using dc99, you consent to this dispute resolution process. Nothing in this clause limits dc99's right to seek injunctive or other equitable relief in any court of competent jurisdiction.