Responsible Gaming at dc99

Our Commitment to Player Safety

How dc99 builds a safe and responsible gambling environment for Bangladesh players.

At dc99, responsible gaming is not an afterthought — it is built into the core of how we operate. We understand that for a small number of players, gambling can become more than a hobby. Whether you are playing cricket betting, spinning slots, or enjoying live casino games, we want every session to be one you feel good about. That means giving you the tools, information, and support to make informed decisions about how you play.

dc99 uses a combination of player-controlled account settings and platform-level monitoring to promote safe gambling. Our responsible gaming tools are free, effective, and available to every registered player in Bangladesh at any time — no waiting period, no fees, no judgment. We strongly encourage all players to explore these tools and to use them before a problem develops, not only after one has already taken hold.

Player Protection Tools

Six free tools available in your dc99 account to keep your gambling safe and enjoyable.

Deposit Limits — How They Work

Everything you need to know about setting and adjusting deposit limits on dc99.

Deposit limits are the most practical tool available to players who want to stay within a pre-set budget. On dc99, you can set a daily, weekly, or monthly deposit limit directly from your account settings at any time. The limit takes effect immediately — meaning if you set a daily limit of ৳2,000, you will not be able to deposit more than ৳2,000 in any 24-hour period regardless of how many transactions you make.

You can also set loss limits and wager limits in addition to deposit limits. All limits can be accessed through the responsible gaming section of your account settings. dc99 encourages every Bangladesh player to set limits that reflect their actual leisure budget — not what they hope to win. Gambling should always be funded from disposable income only.

Self-Exclusion Programme

How to pause or permanently close your dc99 account if gambling is causing you concern.

Self-exclusion is for players who feel they need a break from gambling altogether — not just a shorter session or a smaller deposit limit, but a complete pause. dc99 offers temporary self-exclusion periods of 30, 60, 90, or 180 days, as well as permanent self-exclusion with no option to re-open the account. During any self-exclusion period, your account is fully suspended, all deposits are declined, and all promotional communications from dc99 stop immediately.

• Contact SupportReach out to dc99 customer support via email at [email protected] and request self-exclusion. Specify whether you want a temporary period or permanent exclusion.
• Verify Your IdentityFor security purposes, dc99 will verify your identity before activating self-exclusion. This ensures that no one else can request exclusion on your behalf without your knowledge.
• Exclusion Activates ImmediatelyOnce verified, self-exclusion takes effect within 24 hours. You will receive a confirmation message to your registered mobile number. Your account balance will remain safely held until the exclusion period ends.
• Returning After ExclusionAfter a temporary self-exclusion period ends, you must actively request reactivation — your account does not reopen automatically. dc99 will check in with you before reactivating to ensure you are ready to return to gambling safely.

Time-Out and Session Controls

Short-term break options for players who need a brief pause without full self-exclusion.

dc99's time-out feature lets you pause your account for a shorter period than full self-exclusion — choose from 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out, you cannot log in to your dc99 account or place any bets. Like self-exclusion, all promotional messages are paused for the duration. Time-outs are available directly from your account settings, with no need to contact support.

Session time reminders work alongside time-outs. You can configure reminders to appear after 30, 60, or 90 minutes of uninterrupted play. When the reminder appears, it shows you your current session duration and your net win or loss for that session, helping you make a grounded decision about whether to continue playing. These reminders do not force you to stop — they simply surface information that is easy to lose track of during extended play.

Recognising Problem Gambling

Warning signs that gambling may be shifting from entertainment to a problem.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are common indicators that gambling may be becoming a problem. If you identify with any of these, dc99 strongly encourages you to use the tools available in your account and to reach out to our support team.

• ⚠️ Chasing LossesFeeling an urge to keep gambling after a loss in order to win back money you have already lost is one of the most common and dangerous patterns in problem gambling.
• ⚠️ Gambling Beyond Your BudgetRegularly spending more than you planned, borrowing money to gamble, or using funds set aside for essentials such as rent or food to fund gambling sessions.
• ⚠️ Gambling to Cope with StressUsing gambling as a way to escape from problems, anxiety, or negative emotions, rather than as a form of entertainment in a positive, relaxed state of mind.
• ⚠️ Neglecting ResponsibilitiesMissing work or important family events due to gambling, spending significantly more time gambling than originally intended, or allowing gambling to interfere with daily responsibilities.
• ⚠️ Hiding Gambling ActivityFeeling the need to conceal how much time or money you are spending on gambling from family members, partners, or close friends.
• ⚠️ Inability to StopRepeatedly trying to cut back or stop gambling entirely but finding it difficult or impossible to do so, even when you genuinely want to.

Tips for Healthy Gambling Habits

Simple, practical guidelines every dc99 player in Bangladesh should follow.

• Set a Budget Before You PlayDecide in advance exactly how much you are comfortable spending on gambling this session, this week, or this month — and stick to that figure regardless of outcome. Use dc99's deposit limit tools to make this commitment automatic.
• Treat Winnings as a Bonus, Not IncomeNever rely on gambling winnings as a source of regular income. Every game on dc99 — from cricket betting to slots — has a built-in house edge. Treat any winnings as a pleasant bonus, not something you are entitled to or dependent on.
• Balance Gambling with Other ActivitiesGambling should be one of many leisure activities in your life — not the primary one. Maintain a balance between dc99 sessions and time spent with family and friends, outdoor activities, sports, and other hobbies you enjoy.
• Never Gamble Under the InfluenceGambling while emotionally distressed, tired, or under the influence of alcohol or other substances significantly impairs your decision-making ability and increases the risk of making bets you would not make in a clear-headed state. Play dc99 when you are relaxed and thinking clearly.
• Take Regular BreaksStep away from dc99 between sessions — even on winning streaks. Taking breaks keeps gambling in perspective, prevents fatigue-driven decisions, and ensures that your time on the platform remains something you genuinely enjoy rather than a compulsive habit.

Protecting Young People from Gambling

dc99's strict measures to prevent access by players under 21.

dc99 operates a strict 21+ policy and verifies the age of every player during registration. We use identity verification checks to confirm that all players meet the minimum age requirement before their account is fully activated. Any account found to belong to a player under the age of 21 is immediately suspended, all winnings are voided, and all deposits are returned.

If you share a device with family members or younger siblings in your household in Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh, we strongly recommend keeping your dc99 account credentials private and logging out after every session. Do not allow anyone under 21 to access your dc99 account under any circumstances. If you suspect that a minor has been accessing a dc99 account, report it to our support team immediately.

Need Help? Contact dc99 Support

Our team is here to help any player who feels gambling is becoming a concern.