dc99 Privacy Policy

1. Introduction

Who this Policy applies to and what it covers.

This Privacy Policy applies to all individuals who access or use the dc99 platform, including the dc99 website, mobile-optimised site, and any related services. By creating a dc99 account, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Policy, please do not use the dc99 platform.

dc99 takes data protection seriously. We collect only the information that is necessary to operate a safe and compliant online casino and sports betting service for players in Bangladesh. We do not sell your personal data to third parties and we do not use your data for any purpose incompatible with the purposes described in this Policy.

Your Data at a Glance

A summary of the key data categories dc99 handles. Full details follow in the sections below.

2. Information We Collect

The categories of personal data dc99 collects and the circumstances in which it is collected.

dc99 collects personal data in three ways: information you provide directly when creating an account or contacting support; information generated automatically when you use the platform; and, in limited circumstances, information received from third-party payment processors and identity verification services. We collect only what is reasonably necessary to provide, secure, and improve our services.

• Registration InformationWhen you register a dc99 account, we collect your name, Bangladesh mobile number, date of birth, and the password you create. This information is necessary to create your account, verify your identity, and comply with our age verification obligations.
• Identity Verification (KYC) DocumentsWhen we are required to verify your identity — for example, prior to processing a withdrawal above a threshold amount — we may request a copy of your National ID Card (NID), passport, or other government-issued identification document. These documents are used solely for identity and age verification and are stored securely.
• Financial Transaction DataWe record details of all deposits and withdrawals made through your dc99 account, including the payment method used (e.g., bKash, Nagad, Rocket, Upay), transaction amounts in BDT, transaction reference numbers, and timestamps. This data is required for accounting, fraud prevention, and regulatory compliance purposes.
• Technical and Usage DataWhen you access dc99, our servers automatically collect your IP address, device type, operating system, browser version, session duration, pages visited, games played, and bet history. This data is used for security monitoring, platform improvement, and responsible gaming analysis.
• Communications DataIf you contact dc99 customer support by any channel, we retain a record of that communication, including the content of your message, the channel used, and the date and time of contact. This data allows us to track and resolve support issues efficiently and to maintain a complete service history for your account.

3. How We Use Your Information

The specific purposes for which dc99 processes your personal data.

dc99 processes your personal data only for the purposes set out in this section. We do not process your data in ways that are incompatible with these purposes without first obtaining your explicit consent. Where we rely on legitimate interests as our legal basis, we have determined that our interests are not overridden by your rights and freedoms as a data subject.

• Account ManagementWe use your registration and identity data to create and maintain your dc99 account, process your deposits and withdrawals, verify your identity and age, and provide access to all dc99 platform features. This processing is necessary for the performance of the contract between you and dc99.
• Fraud Prevention and SecurityWe use technical and transaction data to detect and prevent fraudulent activity, unauthorised account access, money laundering, and bonus abuse. This processing is necessary for our legitimate interests in protecting the platform and all players from financial and security risks.
• Responsible GamingWe analyse your gameplay patterns, session duration, deposit frequency, and loss history to identify indicators of potential problem gambling. Where such indicators are present, dc99 may proactively contact you to offer responsible gaming support or to apply protective account limits. This processing is in both your interests and dc99's legitimate interests in promoting safe gambling.
• Service CommunicationsWe use your contact data to send transactional communications related to your dc99 account, including deposit confirmations, withdrawal notifications, account security alerts, and responses to support requests. These communications are essential to the operation of your account and cannot be opted out of while your account remains active.
• Marketing CommunicationsWhere you have provided consent, we may use your contact data to send you promotional communications about dc99 bonuses, seasonal offers, and new game launches relevant to Bangladesh players. You may withdraw your consent to marketing communications at any time by contacting dc99 customer support.

4. Cookies and Tracking Technologies

How dc99 uses cookies and what your options are.

dc99 uses three categories of cookies. You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the dc99 platform, including the ability to stay logged in between sessions.

• Essential CookiesThese cookies are strictly necessary to operate the dc99 platform. They enable core functions such as session management, account authentication, and security token validation. Essential cookies cannot be disabled without breaking the platform's core functionality.
• Performance CookiesPerformance cookies help dc99 understand how players interact with the platform by collecting anonymous usage statistics. This data helps us identify which games are most popular, which pages load slowly, and where players encounter difficulties, enabling us to improve the overall platform experience.
• Functional CookiesFunctional cookies remember your preferences and personalisation choices on dc99, such as your preferred language and notification settings. These cookies are not strictly essential, but disabling them means your preferences will not be saved between visits.

5. Sharing Your Information

The circumstances in which dc99 may share your personal data with third parties.

dc99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary to fulfil the relevant purpose. All third parties with whom we share data are required to maintain the confidentiality and security of that data.

• Payment Service ProvidersWe share your financial transaction data with payment service providers including bKash, Nagad, Rocket, and Upay to process your deposits and withdrawals. These providers receive only the transaction data necessary to complete the payment and are contractually prohibited from using it for any other purpose.
• Identity Verification ServicesWhen KYC verification is required, we share relevant identity documents and data with our identity verification service provider. This provider processes your data solely to confirm your identity and age on our behalf and is bound by strict confidentiality obligations.
• Game Technology Providersdc99's game content is provided by licensed third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive anonymised session data necessary to deliver and certify game outcomes. They do not receive personally identifiable information beyond what is technically required for game delivery.
• Legal and Regulatory Disclosuredc99 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities when required to do so by applicable law, court order, or where dc99 reasonably believes that disclosure is necessary to prevent fraud, protect the safety of any person, or protect the rights and property of dc99.

6. Data Security

The technical and organisational measures dc99 uses to protect your data.

dc99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, dc99 continuously reviews and updates its security practices to maintain a high standard of data protection for all Bangladesh players.

• SSL EncryptionAll data transmitted between your device and the dc99 platform is protected by SSL (Secure Sockets Layer) encryption. This ensures that your personal information, login credentials, and financial transaction data cannot be intercepted by third parties during transmission.
• Access ControlsAccess to your personal data within dc99 is restricted to authorised personnel who need that data to perform their job functions. All dc99 staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Data Breach ResponseIn the event of a personal data breach that poses a risk to your rights and freedoms, dc99 will notify affected players without undue delay and will take immediate steps to contain the breach, assess its impact, and prevent recurrence. dc99 maintains an incident response plan that is reviewed and tested regularly.

7. Your Rights

The rights you have over your personal data held by dc99.

• 👁️ Right of AccessYou have the right to request a copy of the personal data dc99 holds about you. We will provide this information within a reasonable timeframe following identity verification. Requests should be submitted to dc99 customer support.
• ✏️ Right of RectificationIf you believe that any personal data dc99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You can update certain account details directly through your dc99 account settings, or by contacting customer support for data that cannot be self-edited.
• 🗑️ Right of ErasureYou have the right to request that dc99 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to dc99's legal obligations to retain certain data for anti-money laundering, fraud prevention, and regulatory compliance purposes.
• 📤 Right of Data PortabilityYou have the right to receive a copy of the personal data you have provided to dc99 in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller where technically feasible.
• 🚫 Right to ObjectYou have the right to object to dc99 processing your personal data where we rely on legitimate interests as our legal basis. If you object, dc99 will cease processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

8. Data Retention

How long dc99 keeps your personal data and why.

dc99 retains your personal data for as long as your account remains active and for a period of 5 years following account closure, or longer where required by applicable law. This retention period is set to comply with anti-money laundering regulations, which require financial services businesses to retain customer identification and transaction records for a minimum period after the end of a business relationship.

Marketing data — including records of your consent to receive promotional communications — is retained for as long as you remain an active dc99 player or until you withdraw your marketing consent, whichever comes first. Technical and usage data used for platform analytics is retained in anonymised form for up to 2 years following the end of the session that generated it.

9. Children's Privacy

dc99's strict policy regarding minors and their data.

dc99 is strictly an adults-only platform for players aged 21 and above. dc99 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If dc99 determines that an account has been created by or on behalf of a person under the age of 21, the account will be immediately closed and all associated data will be deleted except where retention is required by law. If you believe that dc99 may hold data relating to a minor, please contact our support team immediately at [email protected].

10. Changes to This Privacy Policy

How we will notify you when this Privacy Policy is updated.

dc99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the dc99 platform or by sending a notification to the mobile number associated with your account. The date of the most recent update is displayed at the top of this page. Your continued use of dc99 following the publication of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your data.

11. Contact Us

How to reach dc99 with privacy-related questions or data requests.